Always Available

From a traditional live operator to a virtual receptionist, Medical Connections has the right solutions for you.

Other options include voicemail with pager notifications, text messaging capabilities, on-call schedule management, automatic fax or email delivery of messages, and the automated "follow-me" setup. With nearly 50 years of combined experience providing services like these, you can count on us to keep your patients happy and their concerns at ease. Our equipment and telephony provides us with 99.99% uptime, ensuring we are always available to answer your calls.

Telephone Answering/Remote Receptionist/After Hours Coverage

When you don't necessarily need or want to take on the expense of an additional full-time employee (FTE) to help answer your phones during the day, Medical Connections can act as your secretary at a fraction of the cost. This gives your office more time and resources to dedicate to what matters most - patient care, all while reducing cost and liability. We are HIPAA and HITECH compliant, ensuring your peace of mind. Simply contact us for references and pricing information.

When a patient calls your office outside of "normal" hours, our staff will professionally gather all the information you need and require to effectively and efficiently handle and process that call. We will then follow your tailored instructions to properly screen and dispatch the call to the on call provider, based on your daily, weekly, monthly, or annual on call schedule(s).

Our staff will then follow up with caller to ensure their call has been returned, adding that extra little personal touch to help put patients' and families' concerns at ease.